Legal // updated 08-08-2019
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Confirmation
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By approving these terms & conditions and confirming your order, a binding agreement is entered into. When we have received your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order or if we are unable to source fabric in the event of a unique item. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order. Please read the terms & conditions before placing any orders on ronaldvanderkemp.com.
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Prices
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Prices do not include delivery charges. We retain the right to adjust incorrect prices. Prices shown on the website are in Euros. All prices include applicable Netherlands VAT for customers inside the European Union. Purchases made by customers outside the European Union are exempt from value added tax, 21% of the total amount will be deducted from the total when you select your country at the checkout.
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Promotions
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Promotion codes are limited to one time per customer and cannot be combined with other offers, if not otherwise explicitly stated. Promotion codes and offers are only valid within the explicitly set time or as far as we have stock and not applicable to previously placed orders.
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Delivery time and costs
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Your order will be dispatched on regular working days, Monday to Fridays. Please note that the following delivery charges do not include import costs that may be due when the package reaches the country of destination. Delivery times may be a little longer during sales and public holidays. When your order leaves our studio you will receive a tracking number via e-mail which you can use to track your order. If we are unable to deliver the ordered goods in time you will be notified and have the right to cancel the order. If the payment has been made in advance, your money will be refunded as soon as possible within 30 days.
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Damaged products
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If the product is damaged on receipt you have the right to enter a claim.
How to enter a claim:
Please contact shop@ronaldvanderkemp.com as soon as you discover the fault. We will first try to see if it is possible to repair or remedy the fault. If this is not possible then we will try to replace the product or offer you an alternative. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs.
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Force majeure
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We have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.
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Cookies
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We use cookies on ronaldvanderkemp.com. By browsing this webpage, you consent to the use of cookies. Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows ronaldvanderkemp.com or a third-party service to recognize you and make your next visit easier and more useful to you.
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Protection of your personal data
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You should always be able to feel safe when we are processing your personal data. Ronaldvanderkemp.com has taken appropriate security measures required to protect your personal data against unauthorised, unlawful or accidental access, modification, loss, destruction and damage.
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Your rights
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You have the right to request that ronaldvanderkemp.com corrects, rectifies, erases or restricts the processing of your personal data, in accordance with applicable data protection regulations. To exercise these rights, please contact our customer care at shop@ronaldvanderkemp.com. You have the right to request information regarding all processing of your personal data conducted by RVDK BV once (1) every calendar year. You can at any point in time prohibit RVDK BV from using your personal data to send you information and news. When we receive your notification, we will stop processing your personal data for these purposes. To delete your records, please contact our customer care. You are also given the opportunity to refuse to receive further information and news in every such email from us.